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Well, it took 5 1/2 years after we lost our loved one -

We were denied payment on our "key employee" life insurance policy that had been in existence with Protective Life for 7 1/2 years. For the past 3 years I have been begging John Johns to review our situation -which we are in because we believed the Protective Life customer care consultant leading the reinstatement on a half a million dollar "key employee" was actually giving us correct information.

Mr. Johns has sat safely in his office and ignored my family's pleas to see how the incorrect information given to us has put our family in jeopardy - as have all of the Board Member's we contacted. The only response we received was from the company's attorney telling us again how the error made in the reinstatement of our policy is completely the fault of our deceased loved one and no one else. (The fact that their employee who earns a paycheck working in the reinstatement department of Protective Life gave us incorrect instructions, matters none to any human being associated with Protective Life.)

So, due to our family and our family business being Legally Robbed by Protective Life, our home was foreclosed on this week.

The home that my husband created the blue prints to. The home that he built with his two hands. The home that we were to share with our grandchildren - we have had taken from us. Working 7 days a week was still not enough to cover the loss of income after we lost 50% of our family business, which was why we had “key employee” life insurance.

This weekend I will have to tell my husband and our three children that we have less than 30 days to move out of our home. I honestly don’t think I can do that – in fact, I’m sure I can’t. It will break my husband’s heart. And, I can’t imagine telling our children.

But, Mr. John’s life is uninterrupted. He can continue to give interviews stating how well his company is doing and enjoying his family in their home –

Our lives are ruined. We will never recover from this. I know other people have survived having their houses foreclosed on. This is not just our house, this is our home. Where we brought all three children home from the hospital to – this home was to be in our family for generations. I can’t deal with having to tell him.

If Protective Life had chosen to honor the reinstatement that was confirmed to our family on Protective Life letterhead, our home would have been paid off years ago and we would never have been in any financial danger – which was why we purchased “key employee” life insurance.

If Protective Life had chosen to split the error – pay out half of the policy and we have begged them to do for the past three years – we would still have our home. Again, not one person at Protective Life even pretended to care that there was a mistake made. No one - not the customer care consultant who misled us, not her supervisor, not Kim Houston, not Ky Sevier in the legal department, certainly not John Johns, not any one of the Board Members, and not the company attorney Kathie Weber. Not any one of these people could understand how wrong it is to place 100% blame on the paying customer for an error that was made.

If you chose to purchase life insurance from Protective Life, make no mistake – there is not one human being employed by this company who will care about any member of your family any more than they did ours. The only concern of Protective Life is the stock price and profit margin.

Product or Service Mentioned: Protective Life Corporation Life Insurance.

Reason of review: Problem with delivery.

I didn't like: Being robbed.

Company wrote 0 private or public responses to the review from Oct 25, 2014.
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Rochester, Minnesota, United States #1229028

Has there been any progress with your account? I am considering purchasing a policy with Protective.



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